Privacy Notice

As part of the Retractable Reels pledge to our customers, we recognize and respect your right to privacy. This privacy policy statement informs our customers of the privacy practices employed in the provision of Retractable Reel's products, services, and website.

Informational Collection and Use

Retractable Reels do not collect any information on customers without consent. As part of the service offerings, customers will be prompted for information when enrolling for a certificate, downloading a product, or requesting further information. No information is collected about a customer if just browsing the website.

Anti-Spam Policy

Retractable Reels does not employ the use of spam for propagating its product awareness or special offers.

Certificate Enrolment

When enrolling for a certificate, customers will be required to provide certain information as per the requirements for the certificate product type. The exact informational requirements are set out in the relevant Subscriber Agreement and associated schedules and listed in the Retractable Reels CPS. Some of the submitted details will be displayed within the certificate and as a result, will be publicly available. Details that will become public are clearly stated as 'public' in the enrolment process, Subscriber Agreement, and associated schedules.

Information Request

Retractable Reels provides the ability to request further information or ask questions to the support team by displaying email links throughout the website. If a customer elects to use such links they may be requested to provide additional information depending on the nature of the contact. Typically, such additional information may include further contact details, and in the case of technical support, additional information about the customer's PC configuration may be required to aid a prompt and accurate response to the query.


A cookie is a piece of data stored on a computer's hard disk containing information about the owner. At the time of publishing this statement, Retractable Reels employ the use of cookies for measuring the success of advertising and affiliate network membership. Our partners may use cookies. Retractable Reels do not exercise any access or control of such cookies.

Log Files

Retractable Reels use log files comprising of IP addresses to analyze trends, administer the site, track movements throughout the site, calculate the number of document and file downloads, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.


Retractable Reels will share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual.

External Links

The Retractable Reels website contains links to external websites. Retractable Reels is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this website. Retractable Reels have no control over the accuracy of information displayed by such websites.


This website takes every precaution to protect our customer's information. When customers submit sensitive information via the website, such information is protected both online and offline.

During certificate enrolment, where sensitive information is required, the transmission of information is encrypted and protected using Secure Sockets Layer (SSL). This includes the submission of any payment information such as credit card details.

Retractable Reels use SSL encryption to protect sensitive information online and do everything in our power to protect user information offline. All of our customer's information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example billing administration or the development team) are granted access to personally identifiable information. Our employees must use password-protected screensavers when they leave their desks. When they return, they must re-enter their password to regain access to customer information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customer's information is protected. The servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage. The cryptographic keys used to issue certificates are maintained in the secure environment of FIPS-140 level 4 accredited IBM 4758 crypto devices.

Supplementation of Information (validation of submitted details)

For Retractable Reels to properly fulfill its obligation to our customers, we must supplement the information we receive with information from 3rd party sources.

For example, before the issuance of some certificate types, Retractable Reels may use the WHOIS database, Government source companies' house database, or Dun & Bradstreet company lookup information to validate the accuracy of supplied data. This is an integral aspect of the service provided by Retractable Reels.

Service Updates

Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our customers, we present the option not to receive these types of communications. We also send the user service announcement updates. Customers are not able to unsubscribe from service announcements, which may contain important security information about the service.

Updating Customer Information

If a customer's personally identifiable information or certificate-specific information changes they may update the original information provided. Changes can be made by logging into the Members area and using the services provided in the Manage Account section.

Choice / Opt-Out

Customers are given the opportunity to 'opt-out' of having information used for purposes not directly related to the Retractable Reels service offering at the point where the information is requested. For example, all certificate enrolment and product downloads have an 'opt-out' mechanism so customers who buy a product from us but would prefer not to receive any marketing material can request to have their email address kept off of our lists.

Customers of our site are always notified when their information is being collected by any outside parties. We do this so our customers can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Certificate Revocation & Expiry

Access to all issued certificates is provided through the Retractable Reels public repository. Because of the nature of the service provided, there may be circumstances under which a certificate is revoked (canceled). Furthermore, as the lifetime of all certificates is finite (lasting usually 1 year), certificates will expire.

Retractable Reels still provides public access to both revoked and expired certificates to ensure a party relying on the certificate may still be able to retrieve the certificate and verify a signature made with the certificate. Such certificates are flagged as revoked or expired within the repository.

Customer Consent

By using our website, customers consent to the collection and use of this information by Retractable Reels. If any subsequent changes are made to our privacy policy, we will post those changes on the policy update page so that customers are always aware of what information is collected, how it is used, and under what circumstances it may be disclosed.