Shipping & Returns
At retractablereels.com, we take great pride in supplying our customers with the latest in reel accessories, at cut-rate prices. We warehouse all of our products to ensure fast, efficient delivery. Most orders that are placed via this website, (using a credit card and not eCheck) by 3:00 PM (EST) on a business day will ship the same day. This does not apply to larger wholesale purchases. Orders placed after 3:00 PM, that don't make it out the same day, are usually shipped on the following business day. Any UPS changes and/or redirects due to incorrect shipping details are subject to a minimum $10 Fee. Any cancelations after an order has been shipped are also subject to a minimum $10 Fee.
For your protection, all orders are subject to a Credit Card Order Verification. It is our duty to make sure that your order was not made with a stolen credit card. If your order is suspected, you will be sent an email with "CREDIT CARD VERIFICATION NEEDED - YOUR ORDER IS ON HOLD" in the subject line. Please promptly open and read the email and follow the instructions within the email.
At retractablereels.com, we do our best to minimize expenses and provide you with the best possible prices. This includes keeping our shipping costs to a minimum. As you can see on the UPS chart below, we can deliver to many locations in 1, 2, or 3 days by Ground. If you choose Expedited or Express and we can get your package to you within the times we describe below by Ground, then it is our policy to ship it to you by Ground. If you notice that we have done this and would like a refund check for the difference, please visit our contact page (above), email "Customer Service", ask for a "Shipping Rebate" and we will send you a check for the difference. This works similarly with all levels of shipping. Furthermore, Expedited or Express are our terms for our shipping service and do not necessarily mean UPS. Your package may come to you "Priority" with the postal service for example or with other carriers. We will do our best to get your package to you within the times described below but do not guarantee these transit times. Unfortunately, the day the order is shipped from our warehouse is not considered one of the days in transit, per all shipping couriers.
COUNTRIES WE DO NOT SHIP TO
For various reasons, we cannot deliver packages to the following countries. If customers would like to arrange their own shipping via their own carrier, please contact us for arrangements: Ghana, Nigeria, Bolivia, Venezuela
Please expect the following for shipping times:
USA Ground UPS Ground See Below
USA Expedited - 1 business day processing, plus 2-3 business days travel time.
USA Express - 1 business day processing, plus 1-2 business days travel time.
Canada Ground - 1-2 business day processing, plus 5-10 business days travel time.
Canada Expedited - 1 business day processing, plus 2-7 business days travel time.
Canada Express - 1 business day processing, plus 1- 4 business days travel time.
Note: Our international expedited rate is now one of the best in the industry!
Mexico and the Western Hemisphere Ground - Not Available
Mexico and the Western Hemisphere Expedited - 1 business day processing, plus 3-10 business days travel time.
Mexico and the Western Hemisphere Express - 1 business day processing, plus 2-7 business days travel time.
Europe, Asia, Africa & the Pacific Rim Ground - Not Available
Europe, Asia, Africa & the Pacific Rim Expedited - 1 business day processing, plus 3-12 business days travel time.
Europe, Asia, Africa & the Pacific Rim Express - 1 business day processing, plus 2-10 business days travel time.
If you are paying by check or eCheck, please add 10 days to the above times.
Once the package leaves our hands, it is in the hands of the carriers who have their own delivery policies. Any delivery dates are estimates and neither barsupplies.com, its subsidiaries nor the delivery companies have control over issues involving weather, natural disasters, and other unforeseen forces. While we will do our best to accommodate in-hands dates, delivery services are performed by third-party companies on a “best-case basis” and any proposed delivery date is an estimation, not a guarantee.
We do our best to keep shipping rates as low as possible. However, you may be asked to pay more shipping if you live in an area or country where rates are above normal. Also, if you order a package that is low in weight, but larger in size, you may be asked to pay more in shipping as these packages are subject to the UPS dimensional weight policies. Any UPS changes and/or redirects due to incorrect shipping details are subject to a minimum $10 Fee. Any cancellations after an order has been shipped are also subject to a minimum $10 Fee.